FAQs

Here is a list of our most frequently asked questions

Sales & Shipping

Can I place an order online?

At this time Decowraps is not accepting online orders. We are launching our e-commerce website in early 2022, but until then, please call or email us to place an order

What’s the best way to contact a member of your team?

Decowraps strives to maintain the highest level of customer service before, during and after the sale. If you have any problems, questions, or concerns please email our Customer Service Department at USCustomerServiceTeam@decowraps.com or call (305) 436-1415.

Do you offer samples?

Yes! Decowraps is happy to offer all of our customers samples free of charge. Sample requests are intended to help those who are seriously considering an item or are looking to get inspired! All products are mailed via FedEx Ground, however, expedited shipping is available upon request for an additional fee.

Where do you ship?

Decowraps ships products domestically as well as internationally.

When can I expect my order to ship?

Domestic orders placed before 12 noon EST, Monday-Friday, are shipped the same day. Orders placed after 12 noon EST are shipped the following business day. Orders placed Friday evening -Sunday will be placed the following business day. International orders are subject to next day processing and can encounter delays.

Do you accept returns?

Yes, Decowraps accepts returns on most of our products. To read our full Return & Refund Policy, please click here.

When can I expect my refund?

Decowraps will refund your money within 90 days of the invoice date.

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